FAQ

FAQ — Frequently Asked Questions

1. Where do you ship from?

All orders are shipped from US. We ship worldwide.

2. How long will my order take to arrive?

  • Processing time: 2–4 business days after payment is confirmed.

  • Delivery time:

    • Standard Shipping: 7–14 business days

    • Express Shipping: 3–7 business days
      Exact times vary depending on your location and customs clearance.

3. How can I track my order?

Once your order ships, you’ll receive an email with a tracking link.
You can also contact us at orders@newlaceyshop.com for updates.

4. What is your return policy?

We accept returns within 30 days of delivery for items in their original condition.
Some items — like sale goods, personalized items, and certain accessories — are final sale.
Read our full Return & Refund Policy for details.

5. Do you offer exchanges?

We don’t process direct exchanges.
If you want a different size or style, simply place a new order and return the original item for a refund.

6. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options shown at checkout.

7. How should I care for my newlacey items?

See our full Care Instructions for detailed washing and storage tips for clothing, caps, socks, and scarves.

8. Do you offer gift wrapping?

Yes! Add a note at checkout or email support@newlaceyshop.com after placing your order to request gift wrapping or a handwritten message card.

9. Can I work with newlacey for wholesale or partnerships?

Absolutely. Email us at wholesale@newlaceyshop.com with your proposal.

10. How can I contact you?